1. What will Health.diag™ tell me about my startup?

Health.diag™ provides a comprehensive understanding of your current standing in both Leadership Development (LeadDev) and Organizational Development (OrgDev), revealing how these areas impact your ability to achieve your quarterly OKRs.

2. How will this diagnostic show if we're on track with our goals (OKRs)?

We compare the data from our diagnostics against your current quarterly OKRs, measuring the direct impact of each evaluated area. This analysis highlights specific impacts with percentages and categorizes their criticality (Continuous Improvement, Watchlist, Moderate Importance, High Importance, Critical State). For example, a 63% cross-functional miscommunication between departments might represent an 83% risk to a specific OKR.

3. Can we tailor the survey questions to our specific needs?

Our quantitative questions are partially standardized for objectivity. However, we conduct a company overview beforehand to understand your specific pains and objectives. Based on this, we tailor the standardized questions to be more relevant to your startup. We do not accept requests to assess specific areas to avoid bias.

4. Who from our team will be involved in the interviews?

We interview all members of your organization. Direct reports from all departments are shuffled and grouped based on company size, and leadership roles are grouped per level, with questions relevant to their scope of work.

5. What kind of pre-recorded meetings do you evaluate?

We evaluate decision-making meetings among leadership, work session meetings for all departments, and cross-functional meetings. This provides a holistic view of leadership decisions, team management, and overall collaboration. While you can suggest specific examples, we focus on these three meeting types to assess the alignment between qualitative and quantitative data and live organizational interactions.

6. How detailed are the action plan recommendations?

We provide immediately actionable next steps to initiate progress. Further recommendations depend on the diagnostic results and can range from 4 weeks to a full quarter, depending on the severity of the findings. Our primary recommended solution is the PillarFlex™ framework due to its flexibility, data-driven approach, focus on results and iteration, and inclusion of foundational leadership and organizational development aspects.

7. How is our data kept private and anonymous?

Data privacy is paramount. Our survey tools are configured to not collect any participant identification data. Pre-recorded sessions are reviewed within your organization's servers; we do not download these videos. Names or departments are not explicitly requested in interviews. Participants are grouped within their organizational impact level. Raw data and results are shared live with stakeholders before the final report, which is presented in slides and provided as a document with recommendations.

8. What will the final report look like, and when will we receive it?

You will receive the findings and recommendations in both a presentation format and a detailed document. The typical turnaround time after the 3-business-day diagnostic is 1-2 business days. Any potential delays will be communicated proactively.

9. How much of our team's time will this take?

We require a moderate level of involvement from your team as this is a comprehensive diagnostic. We will coordinate schedules to minimize disruption to your operations. We'll need a company overview (vision, history, challenges, objectives) and access to the pre-recorded videos on your internal platforms (we do not download them).

10. Will there be communication during the 3-day process?

Yes, we will establish a dedicated Slack channel for interim updates and check-ins to ensure all involved parties are aligned throughout the process.

11. Do you offer any support after we receive the report?

As part of the service, we include a one-time consultation to discuss the report, answer your questions, and provide initial guidance based on the findings. For ongoing support and implementation, we recommend exploring our PillarFlex™ service.

12. How does Health.diag™ connect with your PillarFlex™ services?

The Health.diag™ findings directly inform our PillarFlex™ framework, allowing us to tailor our LeadDev or OrgDev services (or both, prioritizing based on criticality) to address the specific pain points identified within the recommended timeframes.

13. What if we need to cancel the service? 

You can cancel the service with no penalty fees if you inform us within 15 days of the start date. Simply let us know your decision, and we will send over a service termination document for both parties to sign. Once that's completed, we will cease invoicing you through PayPal.

14. What is your availability and how quickly can we start?

My regular working hours are 9 am to 5 pm AST, Monday through Friday. Availability will be confirmed upon service request, with a response ETA of 1 business day. The typical lead time from engagement to the start of the 3-day diagnostic is 2-3 business days.

For more detailed information, you can refer to our Terms and Conditions as well as Service Agreement.

1. How are action plans built and implemented?

Action plans are built through a co-creation process with you, the client, embedding ourselves in your existing tools and resources with pre-defined access for seamless companionship and execution. Regarding implementation, these action plans will result in bespoke LeadDev or OrgDev workshops. The timing and content of these workshops can range from 45 to 90 minutes, depending on the pillar, the complexity of the OKR relationship, the specific pillar issues to be tackled based on the diagnostics results, and the availability of the involved teams.

2. How is the rollout and follow-up executed?

The rollout and follow-up are executed independently by your startup. Within the 4-week timeframe of this service, we focus on assisting with the complete pillar setup, including the provision of necessary tools and resources, the establishment of KPIs through dedicated workshops and full coaching and 1-on-1's support. Our goal is to equip you with a fully functional foundation – essentially a system reset – that enables you to execute the rollout and follow-up processes autonomously. This PillarFlex.ini option is designed for startups that prefer to manage their execution independently after we've provided the essential framework. For startups seeking more hands-on companionship and support throughout the rollout and follow-up, our PillarFlex.exe and PillarFlex.full services offer that level of engagement.

3. How are results measured?

Results are measured through co-created LeadDev or OrgDev Key Performance Indicators (KPIs) that are tied to operations and aligned with your Objectives and Key Results (OKRs) using your already existing tools and resources; as we embed to your operations for seamless companionship and execution. Please note that the rollout and follow-up processes are executed independently by your startup. 

4. How long will it take to implement?

The framework’s definition and implementation process typically takes approximately 2-3 weeks followed by full time support for the remaining of the service timeline, though this can vary slightly depending on your startup’s specific objectives and operational pace.

5. Will I have any tools and/or resources provided?

Absolutely! PillarFlex.ini™ includes a suite of tools and resources, such as:

• Pillars to OKR Matrix Definition

• Pillars Assessment Tool

• Agile workshops with reusable templates and support materials

• Organizational SOPs (Standard Operating Procedures)

• Documentation for Organizational Development needs

6. Can I work with both LeadDev & OrgDev in parallel in 4 weeks?

No, working with both LeadDev and OrgDev in parallel in 4 weeks is generally not recommended. Due to the structural complexity of Organizational Development and the fast-paced nature of tech startups, attempting to address both simultaneously can dilute focus and potentially overwhelm the team.

To ensure effective progress and avoid taking on more than can be realistically handled, we advise addressing each area separately. You can explore our PillarFlex.ini™ services based on your current priorities and time availability.

7. Does this framework only work in 4 weeks, or can it also work for halves objectives?

While PillarFlex.ini™ is designed for 4 weeks to match the fast-paced nature of startups, it can also be applied to halves objectives if your startup operates on a longer timeline. Please refer to PillarFlex.full™ FAQ for more details on how this framework can look like on a retainer basis.

8. Do you only provide PillarFlex.ini™ services, or do you also do 1-on-1 consultations for specific LeadDev or OrgDev situations?

No, I specialize in systems implementation within the PillarFlex™ framework or organizational health diagnostics with Health.diag™. While PillarFlex™ services include full-time support for consultations, 1-on-1s, coaching, and other related needs, I do not offer separate 1-on-1 consultations for specific LeadDev or OrgDev situations outside of the PillarFlex™ engagements. My focus is on providing comprehensive systems for sustainable growth, rather than addressing individual situations on an ad-hoc basis.

9. Do I have to pay for the 4 weeks price upfront, or can I pay in installments?

To make it easier on your budget, PillarFlex.ini™ offers a percentage payment structure. The 4-weeks service (LeadDev or OrgDev) is split into 50% of the service amount upfront, and the remaining 50% once the service is concluded for maximum flexibility. You can still pay the service in full if you wish to do so.

10. What payment methods do you accept?

We currently accept PayPal as a payment method. At the start of the service, the 1st invoice will be processed through PayPal on the date the service officially starts. By the end of the 4 weeks, the 2nd and final invoice will be processed to conclude the service. You will also receive an email notification with the corresponding billing information and description. In case you choose to pay the service in full upfront, only one invoice with the corresponding amount will be generated on the date the service officially starts.

11. Can I cancel PillarFlex.ini™? If so, how do I do this?

You can cancel the service with no penalty fees if you inform us within 15 days of the start date. Simply let us know your decision, and we will send over a service termination document for both parties to sign. Once that's completed, we will cease invoicing you through PayPal.

12. Where are you located?

Operating globally from Santo Domingo, Dominican Republic, I have a strategic advantage, particularly supporting the Southeast US and Latin America regions. This allows me to bring enterprise rigor and Fortune 500 operational drive to Tier 2 & 3 scaling-stage tech companies with startup speed and agility, all while maintaining competitive pricing. My location enables me to deliver high-quality service without the typical overhead and bureaucracy within these key geographical areas. 

13. What are your working hours and which regions do you support?

My official working hours are Monday through Friday, from 9 am to 5 pm in the Atlantic Standard Time (AST) zone. However, I do operate on a flexible schedule.

For more detailed information, you can refer to our Terms and Conditions as well as Service Agreement.

1. How are action plans built and rolled out?

Action plans are built through a co-creation process with you, the client, embedding ourselves in your existing tools and resources with pre-defined access for seamless companionship and execution. Regarding the rollout, these action plans will result in bespoke LeadDev or OrgDev workshops. The timing and content of these workshops can range from 45 to 90 minutes, depending on the pillar, the complexity of the OKR relationship, the specific pillar issues to be tackled based on the diagnostics results, and the availability of the involved teams.

2. How is the rollout follow-up executed?

We conduct bi-weekly follow-up and feedback meetings to review results, discuss iterations, and align with your management team’s schedule. This ensures the framework adapts to your startup’s rhythm and priorities.

3. How are results measured?

Results are measured through co-created LeadDev or OrgDev Key Performance Indicators (KPIs) that are tied to operations and aligned with your Objectives and Key Results (OKRs) using your already existing tools and resources; as we embed to your operations for seamless companionship and execution. These are observed over defined periods to ensure progress and accountability.

4. How long will it take to implement?

The framework’s definition and rollout process typically takes approximately 2-3 weeks following with iteration and full time support for the remaining of the service timeline, though this can vary slightly depending on your startup’s specific objectives and operational pace.

5. Will I have any tools and/or resources provided?

Absolutely! PillarFlex.exe™ includes a suite of tools and resources, such as:

• Pillars to OKR Matrix Definition

• Pillars Assessment Tool

• Agile workshops with reusable templates and support materials

• Organizational SOPs (Standard Operating Procedures)

• Documentation for Organizational Development needs

6. Can I work with both LeadDev & OrgDev in parallel in 8 weeks?

No, working with both LeadDev and OrgDev in parallel in 8 weeks is generally not recommended. Due to the structural complexity of Organizational Development and the fast-paced nature of tech startups, attempting to address both simultaneously can dilute focus and potentially overwhelm the team.

To ensure effective progress and avoid taking on more than can be realistically handled, we advise addressing each area separately. You can explore our PillarFlex™ services based on your current priorities and time availability.

7. Does this framework only work in 8 weeks, or can it also work for halves objectives?

While PillarFlex.exe™ is designed for 8 weeks to match the fast-paced nature of startups, it can also be applied to halves objectives if your startup operates on a longer timeline. Please refer to PillarFlex.full™ FAQ for more details on how this framework can look like on a retainer basis.

8. Do you only provide PillarFlex™ services, or do you also do 1-on-1 consultations for specific LeadDev or OrgDev situations?

No, I specialize in systems implementation within the PillarFlex™ framework or organizational health diagnostics with Health.diag™. While PillarFlex™ services include full-time support for consultations, 1-on-1s, coaching, and other related needs, I do not offer separate 1-on-1 consultations for specific LeadDev or OrgDev situations outside of the PillarFlex™ engagements. My focus is on providing comprehensive systems for sustainable growth, rather than addressing individual situations on an ad-hoc basis.

9. Do I have to pay for the 8 weeks price upfront, or can I pay in installments?

To make it easier on your budget, PillarFlex.exe™ offers a monthly payment structure. The 8-weeks service (LeadDev or OrgDev) is split into 2 invoices at the start of each month for maximum flexibility. You can still pay the service upfront if you wish to do so.

10. What payment methods do you accept?

We currently accept PayPal as a payment method. Each month, an invoice will be processed through PayPal on the date the service officially starts until the 2 installments are paid. You will also receive an email notification with the corresponding billing information and description. 

11. Can I cancel PillarFlex.exe™? If so, how do I do this?

You can cancel the service with no penalty fees if you inform us within 15 days of the start date. Simply let us know your decision, and we will send over a service termination document for both parties to sign. Once that's completed, we will cease invoicing you through PayPal.

12. Where are you located?

Operating globally from Santo Domingo, Dominican Republic, I have a strategic advantage, particularly supporting the Southeast US and Latin America regions. This allows me to bring enterprise rigor and Fortune 500 operational drive to Tier 2 & 3 scaling-stage tech companies with startup speed and agility, all while maintaining competitive pricing. My location enables me to deliver high-quality service without the typical overhead and bureaucracy within these key geographical areas. 

13. What are your working hours and which regions do you support?

My official working hours are Monday through Friday, from 9 am to 5 pm in the Atlantic Standard Time (AST) zone. However, I do operate on a flexible schedule.

For more detailed information, you can refer to our Terms and Conditions as well as Service Agreement.

1. How are action plans built and rolled out?

Action plans are built through a co-creation process with you, the client, embedding ourselves in your existing tools and resources with pre-defined access for seamless companionship and execution. Regarding the rollout, these action plans will result in bespoke LeadDev or OrgDev workshops. The timing and content of these workshops can range from 45 to 90 minutes, depending on the pillar, the complexity of the OKR relationship, the specific pillar issues to be tackled based on the diagnostics results, and the availability of the involved teams.

2. How is the follow-up executed?

We conduct bi-weekly follow-up and feedback meetings to review results, discuss iterations, and align with your management team’s schedule. This ensures the framework adapts to your startup’s rhythm and priorities.

3. How are results measured?

Results are measured through co-created LeadDev or OrgDev Key Performance Indicators (KPIs) that are tied to operations and aligned with your Objectives and Key Results (OKRs) using your already existing tools and resources; as we embed to your operations for seamless companionship and execution. These are observed over defined periods to ensure progress and accountability.

4. How long will it take to implement?

The framework’s definition and initial rollout process typically takes approximately 2-3 weeks following with iteration and remaining pillar scaling, though this can vary slightly depending on your startup’s specific objectives and operational pace.

5. Will I have any tools and/or resources provided?

Absolutely! PillarFlex.full™ includes a suite of tools and resources, such as:

• Pillars to OKR Matrix Definition

• Pillars Assessment Tool

• Agile workshops with reusable templates and support materials

• Organizational SOPs (Standard Operating Procedures)

• Documentation for Organizational Development needs

6. Can I work with both LeadDev & OrgDev in parallel in one quarter?

No, working with both LeadDev and OrgDev in parallel within one quarter is generally not recommended. Due to the structural complexity of Organizational Development and the fast-paced nature of tech startups, attempting to address both simultaneously can dilute focus and potentially overwhelm the team.

To ensure effective progress and avoid taking on more than can be realistically handled, we advise addressing each area separately. You can explore our PillarFlex™ services based on your current priorities and time availability.

7. Does this framework only work in quarters, or can it also work for halves objectives?

While PillarFlex.full™ is designed for quarterly sprints to match the fast-paced nature of startups, it can also be applied to halves objectives if your startup operates on a longer timeline on a retainer basis.

8. Do you only provide PillarFlex.full™ services, or do you also do 1-on-1 consultations for specific LeadDev or OrgDev situations?

No, I specialize in systems implementation within the PillarFlex™ framework or organizational health diagnostics with Health.diag™. While PillarFlex™ services include full-time support for consultations, 1-on-1s, coaching, and other related needs, I do not offer separate 1-on-1 consultations for specific LeadDev or OrgDev situations outside of the PillarFlex™ engagements. My focus is on providing comprehensive systems for sustainable growth, rather than addressing individual situations on an ad-hoc basis.

9. Do I have to pay for the entire service price upfront, or can I pay in installments?

To make it easier on your budget, PillarFlex.full™ offers a monthly payment structure. The quarterly service (LeadDev or OrgDev) is split into 3 invoices at the start of each month for maximum flexibility. You can still pay the quarterly service upfront if you wish to do so.

10. What payment methods do you accept?

We currently accept PayPal as a payment method. Each month, an invoice will be processed through PayPal on the date the service officially starts until all 3 installments are paid. You will also receive an email notification with the corresponding billing information and description. 

11. Can I cancel PillarFlex.full? If so, how do I do this?

You can cancel the service with no penalty fees if you inform us within 15 days of the start date. Simply let us know your decision, and we will send over a service termination document for both parties to sign. Once that's completed, we will cease invoicing you through PayPal.

12. Where are you located?

Operating globally from Santo Domingo, Dominican Republic, I have a strategic advantage, particularly supporting the Southeast US and Latin America regions. This allows me to bring enterprise rigor and Fortune 500 operational drive to Tier 2 & 3 scaling-stage tech companies with startup speed and agility, all while maintaining competitive pricing. My location enables me to deliver high-quality service without the typical overhead and bureaucracy within these key geographical areas. 

13. What are your working hours?

My official working hours are Monday through Friday, from 9 am to 5 pm in the Atlantic Standard Time (AST) zone. However, I do operate on a flexible schedule.

For more detailed information, you can refer to our Terms and Conditions as well as Service Agreement.